BMC Track-It! provides a 360 degree view of your work orders, change requests and IT assets
BMC Track-It! Product Videos
- What's New in Track-It! 11.1
Take a tour of the latest features in BMC Track-It!
- Overview of Track-It! 11.1
This video is an overview of the Track-It! product and the features in the latest release, Track-It! 11.1.
- Configuring Directory Importer
This tutorial covers how to setup Track-It! Directory Importer to import users from Active Directory into Track-It!
- Configuring Asset Discovery
This video covers how to setup Track-It! Asset Discovery to scan a Domain or IP range to detect and capture information about IP connected Assets and Computers on the network.
- Setup for Track-It! Audit
This tutorial covers how to setup Track-It! Audit to perform manual audits, audits on demand and scheduled audits based on a specified frequency.
- Configuring Inbound Email Monitor
This tutorial covers how to setup Track-It! Email Monitor to accept inbound emails from users in order to automatically generate Work Orders in the Help Desk or update existing work orders.
- Configuring Outbound Email settings
This video demonstrates how to configure the outbound email settings. This must be in place to allow Track-It! to send updates about new work orders, updates to work orders, critical system events or informational messages via email.
- Setting up Help Desk Skill Routing Policies
In this video, we explain how to setup and configure Help Desk Skill Routing policies to automatically assign technicians, types, priorities or due dates to new work orders based on user defined matching criteria.
- Setting up Help Desk Work Order Priorities
This short tutorial explains the best way to set up the Priorities in a new Help Desk.
- Setting up Help Desk Work Order Types
This video tutorial demonstrates setting up Work Order Types for classifying Work Orders for the Help Desk.
The BMC Track-It! Family of Applications
Track-It!® family of IT Management solutions gives you the ability to immediately take control of your Help Desk and IT Management functions with included core modules for Inventory and Asset Management, Help Desk Management, Problem and Incident Management, Change Management, Purchasing, Software License Management, Training and Library, Facilities Management, Self Service Web portal for end users, Mobile Help Desk interface for technicians, a data warehouse driven Dashboard for metrics and Reporting.
For more specialized needs, additional add-ons are available including: PC Migration Management, Remote Control and Barcode.
Track-It! puts you at the helm, allowing you to understand, maintain and manage everything you need to run your help desk and IT asset management operations. You can feel confident in your ability to improve customer service, decrease response times and lower information technology costs with a single integrated solution.
We think Track-It! offers a price to functionality combination that is hard to beat but don’t take our word for it! Experience Track-It! first-hand and see how it will meet your specific needs. Download your 30-day fully functional evaluation copy of Track-It! today.